Reforming Public Services
In these challenging times the concept of “shared services” is becoming a key theme and is often viewed as an attractive route when tasked to deliver considerable efficiency savings. Well designed and implemented shared services can be a key enabler of cost reduction and improved service.
CMC Partnership has helped many public sector organisations successfully implement and improve shared service solutions and from these experiences has developed a white paper summarising the lessons CMC and other shared service practitioners have learnt over time.
Synchronising the people side of change with significant business change is often critical to success and unfortunately often overlooked. Resistance rises and the failure to raise awareness of the need to change organisationally and personally builds.
CMC Partnership is working with many public sector organisations to integrate the people side of change within business change programmes and projects by use of the Prosci® Change Management Toolkit.
This statistical based methodology, adopted by 66% of the world’s most successful companies has evidenced that:
- the number one obstacle to success for major change projects is employee resistance and the ineffective management of the people side of change
- business change projects are 79% more likely to achieve their objectives using effective change management and 33% are more likely to stay on budget when compared with projects that use poor or no change management
©2011 Prosci® Best Practices in Business Process Reengineering Study & Benchmarking Report
If you would like to find out more about Prosci®, or receive a free copy of CMC’s Shared Services white paper to help you reform services and maximise business change return on investment please contact Chris Moore at CMC Partnership.