When we reflect on the disciplines that we have for Project and Programme management, there is no doubt that they put in place all of the capability to make change, but they often don’t enable us to make the change itself.
So, what is the gap between putting in a fantastic new IT system and actually being able to realise the business results that you set out to achieve?
The difference is having people work in a way that uses that new IT capability and use it to the full imagination that was set out when the money was spent on it in the first place!
We spend a huge amount of money on shiny new things, but the benefit comes from people who take advantage of these shiny new things to serve customers in a new way or to deliver services in a more efficient and effective way.
So it is the results that matter and it is people that make a difference to the results. This is where change management comes into play.
What is Change Management and why is it necessary?
Change Management is a discipline that will increase the likelihood of success, and the success of your project depends on how people embrace and adopt the change.
According to the Prosci® Best Practices in Change Management, projects with excellent change management are 6 times more likely to meet their objectives:
Furthermore, research states that the success of a change is very much dependent on the people that are most likely to influence employee ways of working. Engaging with sponsors and managers in the business and managing employee resistance are vital elements to successful change management.
Applying Change Management
Successful change management also lies in adopting and applying a change management methodology. Prosci’s holistic approach to Change Management is based on the largest body of research in the world. It is used by 80% of the top 100 Fortune companie and derives from:
- 10 global research studies
- 20 years of research
- 6000 research participants
- Used by 80% of the top 100 Fortune companies
Prosci have developed the Prosci the ADKAR® model, a goal-oriented change management model to guide individual and organisational change. ADKAR is an acronym that represents the five outcomes an individual must achieve for change to be successful: Awareness, Desire, Knowledge, Ability, Reinforcement.
If you’re ready to successfully apply change management to a project, then we recommend that you attend one of our three day CMC Prosci Practitioner Certification courses. We run public courses in the UK, Italy, Ireland, and Singapore and offer Private courses globally. Find out more about the greatest strengths of CMC’s Prosci Practitioner Certification Courses.