A partnership through and through, CMC is a company of individuals - employees and interim associates - who share a common aim: to always provide a solution that is best for our customers. CMC people are talented, friendly, professionals, focused on customer service - who share our corporate values of openness, trust and respect.
With a significant resource pool of expert practitioners in portfolio, programme, project and business change management our Account Managers and Sourcing Team work to provide you with the right experiences and skills, identifying the best solution to meet your requirements - from the placement of a single consultant to working within "rainbow teams" of customer and contractor staff, or in the provision of a fully managed service.
We have an excellent track record of sourcing the right person, first time, for our customers.
This is because we are owned and managed by practising project and programme business change management professionals. We know that character and fit is as important to delivering quality of service as a candidate's skills and experience. We work with our customers to understand their business and their requirements in real depth.
Customer Account Management
For every customer, CMC appoints a dedicated account manager - a practising business change consultant who will:
Understand your needs by:
- Building an understanding of your business, its culture and stakeholder environment
- Discussing and interpreting your business requirements to gain a full appreciation of the context of their delivery
- Providing honest advice and, where appropriate, submitting alternative options for delivering your required outcome in a more cost-efficient and effective way.
Manage Performance by:
- Anticipating, recognising and resolving potential issues on your behalf
- Monitoring customer satisfaction through frequent formal and informal feedback
- Reporting and discussing detailed management information at regular customer review meetings.
In recent feedback from a customer with whom we have placed over 100 interim managers, CMC scored:
- 95% Deliverables on Time
- 94% Quality of Deliverables
- 89% Personal Impact
- 87% Specialist Knowledge and Skills
CMC carries out a quality assured Baseline Personnel Security Standard (BPSS) check for every candidate placed against your requirement, providing you with absolute confidence in our services.
If you are looking for a company you can trust to supply you with interim business change professionals - who will deliver your requirements to time, to quality & to budget, whilst transferring key skills to your staff - enhancing your organisational capability - then please CONTACT us now.