Legal & General Group plc

Legal & General Group plc is a leading provider of risk, savings and investment management products in the UK. Established in 1836 L&G currently have over seven million customers for its life assurance, pensions, investments and general insurance plans.

L&G implements a great deal of continuous business process change using Lean and Six Sigma techniques, and has also recently re-platformed its IT systems for greater automation in order to remain at the forefront of what is a highly competitive market.

As such L&G adopts a portfolio approach to the acquisition of tools and techniques that help to ensure that its Programme and Project Managers are fully equipped to deliver these changes in the most effective way.

As an approach to getting its people to think differently, not just do differently, in the implementation of its business changes, L&G engaged CMC Partnership to train an initial group of its Senior Programme Managers to become Prosci® Change Management Practitioners.

The outcomes of this training are as follows;

1. The training is helping L&G inform itself about the value of adopting Prosci® more widely throughout the organisation, should it choose to do so in future.
2.  L&G is able to assess if Prosci® can help ensure that ongoing business process and IT system changes which have a potentially high people change impact are in future managed in a more systematic, comprehensive, consistent and sensitive way.

In summary, adopting a consistent approach towards change management enables organisations to have a common language in the implementation of their business change initiatives, accelerating competitive advantage through faster adoption of new ways of working.