The Driver and Vehicle Licensing Agency (DVLA) is responsible for maintaining the records of 44 million drivers and 36 million vehicles in the UK, and the collection of £6 billion p/a in Vehicle Excise Duty. The DVLA has been undergoing a radical process of change for a number of years, transforming its paper-based operations and developing electronic services for its customers.
CMC has worked with the DVLA for a number of years since 2004 and on a wide range of projects, including:
- the delivery of an organisational change programme affecting all 7000 staff;
- the provision of a single channel for the procurement of all personnel and services;
- setting up a internal business analysis function; and
- the development of a centralised service to manage and develop IT infrastructure.
From 2005 to 2008, one of CMC’s directors was appointed as the programme manager to lead the implementation of the DVLA’s corporate objectives, radically improving performance and cutting operating costs. The changes included a 20% reduction in management numbers, a transition from generic grade-defined jobs to professional skills-defined roles, and the development of a rigorous, skills-based performance management regime. Productivity improvements of 20% were realised.
In 2008, CMC was awarded the Consultancy and Interim Services (CIMS) framework contract by the DVLA, providing a vehicle to procure personnel and services through a single channel, thus reducing procurement effort and streamlining the supply chain process. CMC acted in a master vendor capacity as the primary supplier, managing secondary suppliers and providing a range of interim personnel to work at a variety of DVLA sites and offices across the UK.
"Following a detailed look at existing procurement procedures, including cost benefit analyses, use of management time and quality of service provision, we decided the case was strong to move to a new way of working which streamlines our supply chain. We are not spending additional money on this service – our budgets remain the same – we are simply working smarter." DVLA Swansea
The following are examples of just some of the services which were delivered through the CIMS framework contract:
DVLA requested CMC to set up a new business analysis (BA) capability on behalf of the agency. A key part of the assignment was to ensure that the BA processes fully integrated into the DVLA’s new strategic architecture methodology, based on the TOGAF framework. CMC’s consultants advised on the tools, techniques and skillsets required to set up a successful business architecture environment. During the period of the assignment, in excess of £1.1m in benefits was delivered.
CMC designed and delivered an infrastructure provisioning service to co-ordinate the design and management of the DVLA’s IT infrastructure. Previously, projects had individually made changes to the infrastructure as necessary. Implementation of the service has provided control of environment provisioning; reduced environment provisioning and operating costs; provided a standardised set of infrastructure builds onto a centralised resource pool, enhancing consistency and therefore quality and reliability; and reduced the time to deliver project environments. Average savings per project following the creation of the service are expected to be 50% of infrastructure costs, with anticipated reductions in the total infrastructure costs from £40m to £20m over a three year period.
More information about CMC’s work for the DVLA can be found in the case study.