Case Studies - By Sector

Defence and National Security

Introducing e-learning for a Central Government Organisation

A Central Government department was experiencing rapid change and regional expansion. The existing training organisation had to handle increased activity, yet was constrained by space, resources and a strategic resistance to growth. Additionally, part of the organisation’s purpose is to respond to emergency situations through the rapid redeployment of staff at short notice, necessitating an additional requirement for urgent refresher training.
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Managing an HR functional Merger

Across the public sector, organisations are being required to reduce costs while maintaining or improving service quality. CMC was able to support a Central Government organisation in this respect by helping with the merger of two HR recruitment functions, improving efficiency and increasing capacity to meet growing demand.
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Operational Resources in Defence and National Security

This Sector is undergoing transformational change to provide improved response to current and future threats.
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Process Review at the Foreign and Commonwealth Office

The Foreign and Commonwealth Office (FCO) has recently developed a new business planning framework in response to recent feedback from the Civil Service Capability Review.
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Project Management at the Foreign and Commonwealth Office

The Foreign and Commonwealth Office (FCO) has recently developed a new business planning framework in response to recent feedback from the Civil Service Capability Review.
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Reviewing Occupational Health Provision

A defence-sector customer was providing a range of different approaches to supporting staff health, safety and well-being. However, the different elements operated largely independently of each other. Some parts of the business felt that the provision of support was not meeting their business needs, while staff in different locations did not have the same access to support. There was little information about the individual and business benefits gained by providing the services to staff.
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Transport

Data Security at DVLA

CMC led a recent assignment to improve data security and manage the ISO 27001 certification process for the Output Services Group at DVLA.
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Vehicle and Operator Services Agency

CMC provide ‘client-side’ project managers for major projects within the MOT Computerisation (MOTC) Programme, managing the prime contractor to ensure delivery in accordance with the PFI contract.
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Organisational Change at DVLA

DVLA’s Executive Board had approved an ambitious set of corporate objectives to modernise its organisation, management arrangements and HR practices. Traditionally such objectives had been met by a mixture of projects, HR-led initiatives and other changes, taken forward by discrete business units. The requirement was to develop a more holistic approach that would deliver a properly integrated set of solutions.
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Education

Department for Education and Skills

On behalf of the Department for Education and Skills (DfES), CMC worked with a federation of about 70 organisations to develop a clear and costed proposal for the establishment of a single council to promote collaboration between them.
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Further Mathematics Network

This project involved, in particular, consultancy to change organisational culture, coaching at a senior level plus internal and external stakeholder research. The assignment was led by Geoffrey Penzer (associate director) working with Peter Riley (principal consultant).
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National Assessment Agency

Industry analysis of the tertiary, secondary and primary education sectors, explaining the issues affecting key stakeholders and their potential impact on NAA strategy. Key stakeholders: DfES, selected Non-Departmental Public Bodiess, Awarding Bodies and selected private sector firms.
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Health

NHS Benefits from Soft Systems Methodology

CMC was commissioned by the Information Standards Division, which provides the secretariat to WIGSB, to identify how responses to Impact Assessment (IA) requests could be improved both in volume and quality and how information provided through the IA process could be held and put to future use.
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Other Central Government

eProcurement at xchangewales

xchangewales is a groundbreaking programme that allows all public sector organisations in Wales to source, tender, evaluate, order and pay for goods and services electronically. The new technology at the heart of xchangewales, combined with changes in working practice, enables organisations to improve procurement and payment efficiency and increase productivity.
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Welsh Assembly Government - Commercial and Contracts Unit

The Commercial and Contracts Unit (CCU) within the Welsh Assembly Government (WAG) is responsible for WAG’s ICT procurement, ICT contract management and financial management associated with the management of ICT contracts. The CCU appointed CMC to support the team in optimising their ICT procurement processes and team functions during a period of considerable corporate-driven business process change and technological development.
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Other Public and Private sector

Caerphilly County Borough Council – Adopting eProcurement

CMC are currently working with Value Wales, part of the Welsh Assembly Government, on the xchangewales initiative that aims to provide eProcurement tools and services throughout the Welsh public sector. As part of their programme of support, Value Wales asked CMC to assist Caerphilly County Borough Council (CCBC), an early adopting customer, with their xchangewales implementation.
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Driver Replacement Programme Upgrade at DVLA

The Driver Vehicle Licensing Agency (DVLA) first offered their driver-related services through electronic channels in 2005. They needed to complete a final upgrade in 2009 to ensure that all the systems were fit for purpose, but partially due to the difficulties inherent in replacing systems while maintaining business continuity, the project had overrun and there was no acceptable plan for recovery and subsequent delivery. In order to ensure a successful delivery meeting the deadlines demanded by other government departments and to avoid any impact on the DVLA’s complex change programme, the DVLA appointed an external project manager from CMC Partnership.
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RWD Kwikform

CMC provided RMD Kwikform with the practical intelligence they required to develop a successful strategy for establishing the business in South Africa.
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Shared Service Facility

Our customer, a major plc, was using a decentralised model for operation of its back office systems. This was a legacy from the company’s history as a privately owned company with 6,000 staff. With the expansion of the company both in the UK and internationally, and staff numbers increasing to in excess of 15,000, the decentralised model was no longer sustainable and failed to meet the requirements of a dynamic and growing plc. Having undertaken a strategic review of the problem, the Board concluded that all back office systems should be centralised into a Shared Service Facility (SSF) in the UK.
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Web-Based Collaborative Working At BBC Wales

In 2008 CMC were engaged by BBC Wales to help their News Organisation address the dual challenge of increasing quality News output while reducing costs.
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