Transforming the UK’s workplace pensions industry

Enabling TPR to successfully roll-out and regulate automatic enrolment to 250,000 UK businesses        

The auto-enrolment programme had significant implications for the workload of The Pensions Regulator (TPR), which recognized the need to strengthen its ability to manage its project workload. The capacity of the Brighton-based organisation was going to be critically stretched in order to meet the auto-enrolment deadlines, so it needed the capability to control and balance its project and operational demands.

CMC were engaged to set up, manage and handover a portfolio management office (PfMO).  This needed to be capable of providing the data needed by the Board to control project workload at an enterprise level. As part of this engagement CMC proactively worked with the Board to strengthen project and change sponsorship, establish portfolio governance arrangements and provide an interim portfolio manager. We also introduced a standard project lifecycle and a baseline approval process linked to the corporate planning arrangements. Lastly, we helped TPR to recruit a new permanent portfolio manager and a team of PMO specialists, transferring skills to ensure this capability was sustained after our departure (in fact one of the CMC team joined TPR as their permanent PMO manager).

CMC left TPR with robust portfolio management arrangements, having improved programme, project and change capability.

"The TPR management view of CMC is that they have delivered professionally a good quality service, under good control, within the objectives and spirit of the documented contract. CMC have been flexible and reliable…At all times through the execution of the contract, TPR management have been confident both of CMC’s commitment and their desire to deliver to the customer’s requirements."

TPR audit report, PwC