Enabling continuous improvement in project management

Ofgem’s Project Management Group (PMG) is the organisation’s centre of project management excellence. The PMG defines project management standards and processes used across Ofgem, delivers staff training and provides project management support dependent upon project priorities. CMC was asked to assess their current project management maturity against the OGC’s P3M3® model to enable continuous improvement .

What we did

Our approach augmented the P3M3 model with observations and judgement based upon over 20 years’ experience of working with PPM Centres of Excellence (COEs).  Our Assignment Director, Rhiannon Cooke, was previously a Liaison Manager for the OGC’s Embedding COEs programme, and has helped a number of public sector organisations establish and develop COEs.

We: 

  1. Interviewed key PMG staff, testing their understanding of the reason for the assessment and gaining a broader understanding of Ofgem’s project management maturity level and culture.
  2. Designed an online survey for all members of the PMG to complete (c.45 minutes).
  3. Held a second round of interviews with PMG members, senior managers and a representative from the Major Projects Authority. We devised a series of exercises including exploration of current and future PMG roles.
  4. Reviewed key documentation including approval processes, terms of reference, PIDs, plans.
  5. Produced a comprehensive report. Key results, recommendations and observations were supported by detailed qualitative findings, including a maturity score for each P3M3 perspective.

Finally we facilitated a one day workshop with the PMG to discuss the assessment and initiate the improvement planning process. We facilitated sessions to define and scope the changes, using force field analysis and Prosci’s® ADKAR™ change management model.

Outcome

The report was extremely well-received by the customer, who was impressed with its breadth and practicality. Ofgem’s Associate Director of Projects used the report’s recommendations to sponsor project management improvements across the organisation. As our approach closely followed the P3M3 model, the PMG can compare their results with other organisations. They can also repeat the assessment themselves in the future without further consultancy support.

"I was extremely pleased with the P3M3 exercise: the way you organised the analysis of the information, worked with the team and wider Ofgem staff, and the reporting. The result was well received at the top of the office … your work does credit to those of us who have been working with COEs over many years."

Philip Cooper, Ofgem Associate Director - Projects