Adopting Prosci change management enterprise wide

The London Welsh Centre promotes and hosts Welsh and other cultural and community activities in Central London. Its building on Gray’s Inn Road had become increasingly costly to run and maintain having had no major works completed for many decades. Faced with increasing costs and mounting challenges caused by the state of the building, the decision was made to invest in significant refurbishment to the building and embark on an ambitious fundraising effort.

The physical refurbishment of the centre will require the organisation itself to change, in order to fund the new building and its upkeep, and best realise the centre’s mission of promoting Welsh culture in London. In order to deliver its organisational transformation alongside the refurbishment, the centre engaged CMC Partnership to provide change management expertise, advice and services.

CMC's Approach

CMC’s support included:

  • Advising and assisting with Programme Definition, focusing on the creation of a vision and identification of key areas of transformation. This helped the centre to identify and assess the required people change, and provided structure to the transformation approach.
  • Delivering an awareness raising session on change management to the board of trustees. This was to assist the centre’s CEO in building the case for investing in change management – by showing the board how the success of their transformation programme would depend on people changing their ways of working, and ultimately, on effective change management.
  • Training key trustees and senior staff as Prosci Change Management Certificated Practitioners. The resources charged with delivering the transformation programme’s critical projects were immersed in the Prosci method during the 3 day certification course, applying Prosci assessments and templates to their live projects and receiving coaching and guidance from CMC Instructor Steve Ragg.


The transformation programme is now being established, with projects triggered covering all of the centre’s main functions and cultural activities. The centre’s staff and its board of trustees have a solid understanding of what is required to deliver a successful organisational change of this nature, and are applying change management best practice to the people change that has already begun (such as the onboarding of new team members).

"Our transformation programme has been put on a firm footing thanks to CMC’s wide-ranging change management advice and support. We are now in a position to begin moving forward with change projects affecting our entire staff and operational structure, so that by the time the new building is complete, we will have created a new London Welsh Centre we can make the most of. The Prosci course was fantastic. The confidence of our transformation team really grew over the three days. By the last day, they had renewed enthusiasm and were using the Prosci language – it was powerful to see. I can’t thank you enough."

Rhian Jones, CEO, London Welsh Centre