Our values of putting the customer first, openness, trust and respect underpin everything we do. It is critical to us that our consultants and trainers not only have the skills and experience to do the job, but that they reflect these core values.
Ethos & values
Customer first: We focus on what you want to achieve and work with you to make that happen. We don’t believe there is a “right answer” nor will we “do change” to you. Our aim is to build your capability; we want to leave you stronger for our engagement and not dependent on us for your continued success.
“At all times through the execution of the contract, TPR management have been confident both of CMC’s commitment and their desire to deliver to the customer’s requirements.” The Pensions Regulator
Openness: We listen to our customers, seek sound understanding of your needs, offer potential approaches and agree our contribution. We remain open to changes and are honest about our strengths and weaknesses. Communicating openly, we offer ideas that are truly in your interest.
"CMC’s dedication to getting the best possible results for us was unquestionable. Their focus on what we want, and the efficient yet personable way they work, sets them a cut above other consultancies.” RMD Kwikform
Trust: Our agenda is your success. When trust is established customers are able to fully disclose business needs, issues and risks, and we are able to be clear about where we can and cannot help. This provides the foundation for all parties to work together in a mutually beneficial way.
“We have always felt that CMC have acted in our best interests. We have no hesitation in letting them represent us to our customers, even when discussing difficult issues. This is testament both to the trust we have in their consultants, and to their success at engaging with senior public sector stakeholders.” Welsh Government
Respect: We respect our customers’ missions and seek to earn respect through consistent delivery. We respect other suppliers working for our customers and pride ourselves on our ability to establish good team-working ethics.
“We have found CMC’s staff to be flexible, diligent and most importantly intelligent. They have worked hard to establish a positive organisational relationship and anticipate and understand our needs. So I have no hesitation in providing a very positive testimonial for their work" Stabilisation Unit, DfID
We recruit people – internal staff and consultants – as much on attitude as skill. Our people are wholly committed to our value, ethos and ethics. We select them for assignments based on their ability to match a customer’s culture as well as technical requirements. Our teams are committed to working transparently with both their customers and suppliers, creating long-term, mutually supportive relationships. We have invested in training our project managers as Prosci© change practitioners. This ensures our programme and project delivery assignments also consider the people change required, setting our customers up for success.
“Their consultants have fully integrated, to the extent that we regard them as part of our team and I believe that they have always acted in our best interests.” Driver & Vehicle Licensing Agency
Where have we come from?
Within CMC Partnership we work as a team. We enjoy an environment that is informal but professional, where we support good ways of working and where continuous improvement of our systems and ourselves is the norm. There is room for challenge and an expectation that once agreements have been made, they will be honoured. All company employees have the opportunity to purchase company shares. This fosters a community of sharing, vested interest and long-term commitment to company success.
CMC Partnership is a corporate member of the Association of Project Management (APM), the Association of Change Management Professionals (ACMP) and the British Computer Society (BCS). This confirms our dedication to developing project and change professionals. As active members, our people can access a range of services to develop competence, recognition and professionalism. Our consultant community can access the latest thinking and information about all aspects of project, programme and change management. Webinars, thought leadership and professional frameworks based on accepted practices and processes all contribute to CMC’s continuously improving expertise.
We have invested in achieving and maintaining ISO 9001 (Quality), ISO 14001 (Environment) & ISO 27001 (Information Security). CMC also holds Cyber Essentials accreditation, evidencing that we have robust and effective internals in place to manage our business in line with good industry practice.
These professional standards support customer satisfaction, corporate compliance and achievement of continuous improvement across the business. All company representatives are required to adopt CMC's Anti-Bribery & Corruption Policy and to follow CMC's Anti-Bribery & Corruption Procedure. The company's Environmental Policy can also be found here.